BMW of Roanoke

Testimonials

DEALERRATER
Dima
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Thank you to Starr Groves and his sales manager Al Ennes...

Thank you to Starr Groves and his sales manager Al Ennes for the great experience at the dealership. Really nice people to work with, will highly recommend. Unfortunately didn't get the deal this time, but always keep the door open and looking forward to more business.

GOOGLE
Dmitriy Korzo
Full Star Full Star Full Star Full Star Full Star
12-6-2019
Dmitriy Korzo

Thank you to Starr Groves and his sales manager Al Ennes for the great experience at the dealership. Really nice people to work with, will highly recommend. Unfortunately didn't get the deal this time, but always keep the door open and looking forward to more business. Thank you All!!!

DEALERRATER
Philip.mollicaii
Full Star Full Star Full Star Full Star Full Star
11-15-2019
Everything was handled wonderfully. Everyone there was...

Everything was handled wonderfully. Everyone there was very helpful. It was a time consuming event which is expected when buying a new vehicle. No complaints!!!

GOOGLE
Chris Pegram
Full Star Full Star Full Star Full Star Full Star
11-15-2019
DEALERRATER
Extreme X7
Full Star Full Star Full Star Full Star Full Star
10-28-2019
Extreme X7

Starr Groves is a star for this dealership. He answered all of our questions and made our experience easy. We love our new X7! Thanks BMW Roanoke

GOOGLE
Peige willis-rose
Full Star Full Star Full Star Full Star Full Star
10-23-2019
Peige willis-rose

GREAT EXPERIENCE ALL THE WAY AROUND

GOOGLE
Justin Douglas
Full Star Full Star Full Star Full Star Full Star
10-10-2019
Justin Douglas

Had a great experience buying car with Troy at BMW Roanoke. Troy has went out above and beyond to make both are sales and service experience excellent with this dealer. Deal was fair and Allan was incredibly efficient getting paper work done and signed. Will buy from them again.

GOOGLE
Ginger Gilmore Jones
Full Star Full Star Full Star Full Star Full Star
10-9-2019
Ginger Gilmore Jones

Very nice and accommodating. Everyone at the place spoke and was friendly whether they waited on you or not. I was impressed with that.

GOOGLE
John Aldridge
Full Star Full Star Full Star Empty Star Empty Star
10-9-2019
John Aldridge

We recently bought a vehicle from Roanoke BMW because we wanted to support a dealership in Roanoke, although several of our friends noted we should go to Berglund in Lynchburg. The purchase process was average. Nothing spectacular just normal. We did enjoy Star, our salesman, during the buying process. However, the follow-up after the purchase with Star or anyone else has been non-existent. We didn't receive any follow-up thanking us for our purchase or checking in with us to see how we liked the purchase. We had to call several times to get their technology person to call us back when we had questions about electronic features of our new X5. We were not shown the service area. After all was said and done, we simply felt like a transaction and not how we should have been treated after buying a higher end vehicle. I recently bought a VW for our son at First Team and they went out of their way to check on us after the purchase. I am just disappointed in the dealership and will most likely go to Greensboro or Lynchburg the next time we purchase.

GOOGLE
Mark Goodman
Full Star Full Star Full Star Full Star Empty Star
9-19-2019
Mark Goodman

Bob provided great service after experiencing car troubles while traveling.

GOOGLE
Joshua Price
Full Star Full Star Full Star Full Star Full Star
8-29-2019
Joshua Price

This is the way BMW should be. Very friendly staff and super knowledgable

DEALERRATER
Rkgu3
Full Star Full Star Full Star Full Star Full Star
8-22-2019
Product Sells Itself

The gentleman who worked with me was both knowledgeable and pleasant. But, truth be told, the vehicle is so good that it sells itself. I knew within just a few minutes that the X3 was what I wanted - everything else was icing after that.

GOOGLE
Joe Bird
Full Star Full Star Full Star Full Star Full Star
8-19-2019
Joe Bird

Great experience working with Starr Groves and everybody at BMW of Roanoke. Found a car online, talked to Starr about it, then drove three hours to make sure it was what it seemed to be. It was, so we bought it. No problems whatsoever. Then lunch at Montano's, an excellent recommendation from Starr. Thanks, guys!

GOOGLE
Josh Walker
Full Star Full Star Full Star Full Star Full Star
7-30-2019
GOOGLE
Michael Adams
Full Star Full Star Full Star Full Star Full Star
7-20-2019
Michael Adams

Expert BMW service with courtesy shuttle ride to your home or workplace while your repairs are done. Reasonable prices for a dealership. Highly recommended.

GOOGLE
Karen Shively
Full Star Full Star Full Star Full Star Full Star
7-1-2019
DEALERRATER
Davidhstevens
Full Star Full Star Full Star Full Star Full Star
6-27-2019
Fantastic Service

I first started looking for a car for my wife and Tim Hartzog helped me find the perfect vehicle. Not only did he do a great job showing me car options, they delivered the car to our lake home and the “genius” spent a great deal of time walking my wife through the controls. The experience was so good that Tim helped me find the perfect new BMW at another dealership and we did the entire transaction by phone, text, and email. The Genius delivered the new car to my home, took my trade in back with him, completed all the paperwork involved, and walked me through the controls. The level of service and the quality of this line of BMW is exceptional. Tim does an awesome job making sure the whole process goes well.

GOOGLE
Shane Tomlin
Full Star Full Star Full Star Full Star Full Star
6-23-2019
Shane Tomlin

Small dealership. Had my car serviced fast & great customer service.

GOOGLE
Gail Ward
Full Star Full Star Full Star Full Star Full Star
6-20-2019
Gail Ward

Thanks to Aaron in the Parts Dept...you made my first experience there very pleasant!! And Shon explained some basics to me...on a BMW that I bought elsewhere!! So, I'd say I HIGHLY RECCOMEND them. Professional, efficient, friendly, and informative!! I'll be back!

GOOGLE
Lea Black
Full Star Full Star Full Star Empty Star Empty Star
6-9-2019
CARGURUS
Jc2149
Full Star Full Star Full Star Full Star Empty Star
6-5-2019

Quick response

GOOGLE
Leslie Simpson
Full Star Full Star Full Star Full Star Full Star
5-25-2019
Leslie Simpson

This was my first time taking my car here for service. These guys are professional, precise, respectful and fair. These qualities are seldom seen these days. They’re now my number one dealership

GOOGLE
david overstreet
Full Star Full Star Full Star Empty Star Empty Star
5-24-2019
david overstreet

Everything sky hight

BING
 
Full Star Full Star Full Star Full Star Full Star
5-1-2019

My husband and I were driving from Florida to Connecticut when we were rear-ended at high speed in North Carolina. We took the car to BMW of Roanoke to have …

YAHOO
Elizabeth W.
Full Star Full Star Full Star Full Star Full Star
5-1-2019
Elizabeth W.

My husband and I were driving from Florida to Connecticut when we were rear-ended at high speed in North Carolina. We took the car to BMW of Roanoke to have diagnostics run to determine if the car was driveable. The staff took the car right away, ran computer tests, gave us a thorough explanation of what systems had been affected, including a video of the damaged sites. Then they charged us NOTHING. What a wonderful experience. Thanks to everyone at BMW of Roanoke.

YELP
Elizabeth W.
Full Star Full Star Full Star Full Star Full Star
5-1-2019

My husband and I were driving from Florida to Connecticut when we were rear-ended at high speed in North Carolina. We took the car to BMW of Roanoke to have diagnostics run to determine if the car was driveable. The staff took the car right away, ran computer tests, gave us a thorough explanation of what systems had been affected, including a video of the damaged sites. Then they charged us NOTHING. What a wonderful experience. Thanks to everyone at BMW of Roanoke.

YELP
Sari I.
Full Star Full Star Full Star Full Star Full Star
4-27-2019

My son was stranded outside Roanoke in the middle of the night, and was towed to BMW of Roanoke. Even though the tow truck driver dropped the car off and put the key in a place where no one at the dealership could find it, Destiny, in the service department, was a total and complete champ--worked with my son and with me to get the new run-flat tire ordered, and to replace a tire pressure valve that was faulty--all without being able to unlock and get into the car. Right up until the moment the dealership closed, she stayed in close contact with us, and helped locate the missing key (which the tow truck driver had buried under a pile of envelopes near--but not IN--the nighttime drop box). I live in Texas, but for anyone in the Virginia area, I highly recommend this dealership's wonderful service department, and Destiny, in particular. I hope her management knows how lucky they are to have her on staff. Thank you, Destiny!

YAHOO
Sari I.
Full Star Full Star Full Star Full Star Full Star
4-27-2019
Sari I.

My son was stranded outside Roanoke in the middle of the night, and was towed to BMW of Roanoke. Even though the tow truck driver dropped the car off and put the key in a place where no one at the dealership could find it, Destiny, in the service department, was a total and complete champ--worked with my son and with me to get the new run-flat tire ordered, and to replace a tire pressure valve that was faulty--all without being able to unlock and get into the car. Right up until the moment the dealership closed, she stayed in close contact with us, and helped locate the missing key (which the tow truck driver had buried under a pile of envelopes near--but not IN--the nighttime drop box). I live in Texas, but for anyone in the Virginia area, I highly recommend this dealership's wonderful service department, and Destiny, in particular. I hope her management knows how lucky they are to have her on staff. Thank you, Destiny!

BING
 
Full Star Full Star Full Star Full Star Full Star
4-27-2019

My son was stranded outside Roanoke in the middle of the night, and was towed to BMW of Roanoke. Even though the tow truck driver dropped the car off and …

CARGURUS
Alan
Full Star Full Star Full Star Full Star Full Star
4-8-2019

Excellent customer service! They answered all my questions and then some. I would definitely recommend BMW of Roanoke to anyone. Professional and friendly staff. Starr and John were amazing. Marin the "BMW Genius" was so friendly and professional too.

GOOGLE
jason warren
Full Star Full Star Full Star Full Star Full Star
3-30-2019
jason warren

Excellent service

GOOGLE
Teresa Future Mrs. Carter
Full Star Full Star Full Star Full Star Full Star
3-30-2019
Teresa Future Mrs. Carter

We purchased a new BMW 320i xdrive on 3/28/2019. We couldn’t have asked for nicer salesmen. John, the Manager, was super friendly and was in contact with us and answered all of our questions timely. Every person there was super friendly (I can’t remember everyone’s name). No one was pushy (like many car salesmen can be.) They were straight with us about everything and there is nothing negative that can be said about our experience. Honestly the easiest car buying experience I’ve had to date. Thank you to the team (including the sweet little lady at the desk) 😊 for making our purchase simple and enjoyable!

GOOGLE
Christie Key
Full Star Full Star Full Star Full Star Full Star
3-28-2019
Christie Key

Bob Watson was so helpful when I took my 2013 BMW x3 in for repairs. Excellent service!

DEALERRATER
jedmunds
Full Star Full Star Full Star Full Star Full Star
3-5-2019
New 540i

Tim and his team at BMW of Roanoke were very accommodating and responsive throughout the selection, ordering, delivery, and post-delivery process. I would recommend BMW of Roanoke and would not hesitate to order through them again.