Customer Testimonials
Thank you to Starr Groves and his sales manager Al Ennes for the great experience at the dealership. Really nice people to work with, will highly recommend. Unfortunately didn't get the deal this time, but always keep the door open and looking forward to more business.
Everything was handled wonderfully. Everyone there was very helpful. It was a time consuming event which is expected when buying a new vehicle. No complaints!!!
Starr Groves is a star for this dealership. He answered all of our questions and made our experience easy. We love our new X7! Thanks BMW Roanoke
The gentleman who worked with me was both knowledgeable and pleasant. But, truth be told, the vehicle is so good that it sells itself. I knew within just a few minutes that the X3 was what I wanted - everything else was icing after that.
I first started looking for a car for my wife and Tim Hartzog helped me find the perfect vehicle. Not only did he do a great job showing me car options, they delivered the car to our lake home and the “genius” spent a great deal of time walking my wife through the controls. The experience was so good that Tim helped me find the perfect new BMW at another dealership and we did the entire transaction by phone, text, and email. The Genius delivered the new car to my home, took my trade in back with him, completed all ...
Tim and his team at BMW of Roanoke were very accommodating and responsive throughout the selection, ordering, delivery, and post-delivery process. I would recommend BMW of Roanoke and would not hesitate to order through them again.
Mr. Tim is such a honest and wonderful human being. Very professional and caring!! Will definitely do business with him again in the future. Thanks
Met Tim when I walked into the dealership, very helpful in answering my initial questions, interests, immediately offered me different X5's to drive, no pressure, introduced me to Jeff the general manager. The new owner introduced himself to me, and made it a point to let me know Roanoke BMW is taking a new approach to the car business, the way it should be, potential clients, and current, need to know their business is valuable. My initial impression was "Roanoke BMW really wants my business", unlike the previous owners. Got the vehicle I wanted at a fair ...
I would recommend BMW of Roanoke for a wonderful car buying experience. They go out of there way to make you feel welcome and take the time to explain all the options. The genius is excellent at showing you how to use all the new technology.
The people at BMW/Roanoke are first class professionals. They are both professional and personal in their approach. From my first interaction with them in exploring a BMW, they set themselves apart from other dealerships. They provided a generous opportunity for me to test drive the vehicle. When the time came to make the purchase, they could not have been more professional. And their work in assuring that my new vehicle was delivered in showroom condition sets a standard of excellence that validated my decision to work with them. Fantastic experience all the way around!
Brian was a really nice guy and excellent to deal with and gave us excellent service. Tim was great also. The buying experience was pretty easy and fairly fast. We’d do it again!
My wife and I needed to upgrade to something larger after recently having our first child. We owned a 2-door BMW 328i converible. A beautiful little car, but definitely not the best choice for strollers and infant car seats. Brian was extremely helpful in putting us in the right vehicle, helping us find something that better suited our growing family's needs and guiding us through the whole process. He was both knowledgeable and patient as we test drove multiple vehicles on the lot. He answered all our questions, carefully went through all our options with us, and he never ...
I absolutely recommend purchasing a vehicle from BMW of Roanoke. They were very professional throughout the entire process. When it comes to being consumer-oriented, this dealership is the paragon, exemplary of all the ideals you look for in a quality sales staff. Great pricing on the vehicle as well.
Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile. Roanoke BMW got the car in and made the repairs promptly. I hadn't even finished browsing the lot when it was done 🙂
Wendy Roberts and staff could not have been nicer to me and made the car buying experience effortless Jason Dunham and the whole team at BMW of Roanoke are the best!!!
I drove from NY state to purchase the car after seeing it on-line ('05 M3).. Brian and Jason were involved and supportive from first contact through the actual purchase. It was obvious they put customer service #1!!
I've been looking for a vehicle for a while, and I had been doing my homework on what I wanted. The BMW/Cadillac dealership staff was pleasant to work with and helpful, not pushy, and tried to think of everything i clould feasibly think of or would have wanted extra. Over all, Carlos and everyone I interacted with was fantastic!
I cannot say enough about the team at Roanoke BMW. They were able to turn a bad situation with my previous car into a very pleasant experience. I was not anticipating on having to buy a new car when I traveled to Roanoke. The team was able to work with me and got me into a new car in record time. I live and DC and will drive back down when it is time to buy another car!
I have bought many cars before but by far BMW Roanoke was the best experience I have ever had! They really worked with me to get me into the car of my dreams within my budget which means a lot.
Chris in parts was quick to find what I needed and patient with my questions. He connected me with Brian in service, who scheduled a waiting-type appointment for me at a precise time, and who was careful to be accurate regarding what I wanted done. Greg, the service manager, came out to the waiting room to make sure that my bill reflected the promised price. Later Greg returned to let me know the work was done and that they would wash my car as part of the service if I didn't mind waiting. The wash was worth the wait ...
I like to work on my own cars and don't like it when anyone else works on my cars, but there are some things I simply cannot do on my BMW at home and have to get a shop to do. So I guess that can make me a difficult customer. I have to say these guys do a great job on my Z4, so good in fact that I wanted to highly recommend them to everyone else. These guys also give me good prices on BMW parts.
Glen has provided excellent service in every way, from the day I walked in to buy a car, to a year later when everybody in the dealership still remembers my name and asks how things are going. Could not find a better dealership, ever.
Very easy to work with. They made my 500 mile trip very worthwhile. We worked the deal out over the internet and finalized it over the phone with absolutely no problems. It was just too easy thanks to their efforts. I just could not deal with local dealers here in Norfolk, Va area. Very good website. Great sales staff (Glen Jamison)